Shipping and Returns

Shipping costs

FREE shipping: for any order over €49, we offer free Chronopost shipping to a pickup point of your choice. This offer is valid only for mainland France.

For Belgium, Luxembourg, Portugal, and Spain, shipping is FREE for any order over €100 to a European pickup point.

Shipping rates

To mainland France - Chronopost pickup point in 2 to 3 days

To mainland France - Chronopost home delivery: next-day express delivery before 1pm.

To Belgium, Luxembourg, Spain, Portugal, Germany - Chronopost pickup point in 3 to 7 days

To Belgium, Luxembourg, Spain, Portugal, Germany - Chronopost home delivery in 1 to 3 days

To Bulgaria

For any other destination, or if you have any questions when choosing your delivery option, feel free to email us at serviceclient@nutrition-outlet.org

Important: the timeframe given by the carrier only corresponds to transit time.
Order processing time must be added to this to get the total delivery time.

Processing / Shipping

Orders are processed and shipped Monday to Friday (excluding public holidays).

Please note: the delivery time shown when placing your order only reflects the carrier's transit time. It does not include order processing time, which can take up to 48 business hours.

Processing of your order before shipment may be delayed in the following cases:

- Confirmation of the delivery address;

- Payment verification;

- Product unavailability;

Our customer service team will contact you as soon as possible to release your order.

Products shown as "Delivery within 5 business days"

Some products may be shown with the note "Delivery within 5 business days". This means the product is not immediately available in our ready-to-ship stock and requires restocking or an additional logistics lead time before shipment.

In this case, the stated 5 business days is a minimum estimated period before your order is shipped. This period is in addition to our usual processing time of up to 48 business hours, as well as the transit time of the selected carrier.

Depending on our suppliers' availability, periods of high demand, or logistical constraints beyond our control, the actual timeframe may exceptionally be longer. We do everything possible to ship your order as quickly as possible and to keep you informed in the event of a significant delay beyond the announced timeframe.

Shipping your parcel

Unless otherwise stated, delivery is made to the address you provided when placing your order. Risk transfers to the carrier from the moment the ordered products leave our premises. Goods supplied remain our property until full payment of the price has been made.

Once your parcel has been handed over to the selected carrier, that carrier is responsible for shipping and delivering it to your home or to a pickup point.

The delivery time starts from the moment the carrier takes charge of your parcel, not from the moment the order is placed.

Once your order has shipped, you will receive the tracking number by email and/or SMS. You can then follow your parcel's progress in your customer account's order history or directly on the selected carrier's website.

Please note if you do not receive an order confirmation or shipping confirmation email, it is likely that your email address contains an error or your mailbox is full. It is also possible that our order status emails are being blocked by your spam filter - please check. If in doubt, please contact us as soon as possible: serviceclient@nutrition-outlet.org

Please note that you cannot choose a specific delivery time, as deliveries depend on the routes set by the carrier on the delivery date.

If you are absent at the time of delivery

If you are absent on the day of delivery, the carrier will leave a delivery notice asking you to call the agency responsible for the delivery or the carrier's phone number to reschedule a new delivery slot.

You have 5 business days to contact the carrier and reschedule delivery. After this period, the order will be returned to us, resulting in additional costs that will be charged to you if you wish to have it reshipped.

You may request a refund for your order, but shipping costs will not be refunded.

Incorrect address

An incorrect or incomplete address may cause the carrier to block your order.

It is your responsibility to contact the carrier to arrange a new appointment. If this is not done, the parcel will be returned to us, resulting in additional costs that will be charged to you if you wish to have it reshipped. You may request a refund for your order, but shipping costs will not be refunded.

We recommend always making sure your delivery address is correct, as once confirmed, neither the delivery address nor the billing details can be changed.

Returning an order

You may return a product that does not suit you. In this case, you have 14 days to send the product back to us sealed / unopened, in good condition, in its original packaging. We will refund your order within a maximum of 14 days from receipt of the product.